Shipping policy
Shipping Policy
Last updated: 01 August 2023
Thank you for choosing Flare! We are delighted to bring our exquisite candles to your doorstep. This Shipping Policy outlines the details of our shipping process and procedures. By placing an order with us, you agree to the terms stated herein.
1. Order Processing
1.1. After receiving your order, we strive to process and fulfill it promptly. Orders are typically processed within 5 business days, excluding weekends and holidays.
1.2. Please ensure that all shipping and contact information provided during checkout is accurate and complete to avoid any delays or delivery issues.
2. Shipping Methods and Delivery
2.1. We offer various shipping options during checkout, including standard and expedited shipping. Delivery times may vary depending on the shipping method selected and your location.
2.2. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the delivery status of your package.
2.3. Please note that shipping times may be affected by external factors beyond our control, such as weather conditions, shipping carrier delays, or unforeseen circumstances.
3. Shipping Rates
3.1. Shipping rates are calculated based on the total weight, dimensions of the package, and your shipping address. The shipping cost will be displayed during the checkout process.
3.2. Free shipping may be available for orders that meet the specified minimum purchase amount, subject to any ongoing promotions or offers.
4. International Shipping
4.1. Flare ships to various international destinations. However, please note that international shipping rates and delivery times may vary based on the destination and local customs regulations.
4.2. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
5. Order Tracking
5.1. You can track the status of your order using the provided tracking number in the shipping confirmation email or by logging into your Flare account.
6. Undeliverable Packages
6.1. In the event that a package is deemed undeliverable due to an incorrect address or other issues, the package will be returned to us. We will contact you to confirm the correct shipping details and reship the package, subject to additional shipping fees.
7. Shipping Damage or Issues
7.1. If your package arrives damaged or with any issues, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the matter and ensure your satisfaction.
8. Changes to the Shipping Policy
8.1. Flare reserves the right to modify or update this Shipping Policy at any time without prior notice. The most current version will be posted on our website.
By placing an order with Flare, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms. If you have any questions or concerns, please contact us using the provided contact information.
Thank you for choosing Flare! We look forward to brightening your life with our exceptional candles.
Last updated: 01 August 2023
Thank you for choosing Flare! We are delighted to bring our exquisite candles to your doorstep. This Shipping Policy outlines the details of our shipping process and procedures. By placing an order with us, you agree to the terms stated herein.
1. Order Processing
1.1. After receiving your order, we strive to process and fulfill it promptly. Orders are typically processed within 5 business days, excluding weekends and holidays.
1.2. Please ensure that all shipping and contact information provided during checkout is accurate and complete to avoid any delays or delivery issues.
2. Shipping Methods and Delivery
2.1. We offer various shipping options during checkout, including standard and expedited shipping. Delivery times may vary depending on the shipping method selected and your location.
2.2. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the delivery status of your package.
2.3. Please note that shipping times may be affected by external factors beyond our control, such as weather conditions, shipping carrier delays, or unforeseen circumstances.
3. Shipping Rates
3.1. Shipping rates are calculated based on the total weight, dimensions of the package, and your shipping address. The shipping cost will be displayed during the checkout process.
3.2. Free shipping may be available for orders that meet the specified minimum purchase amount, subject to any ongoing promotions or offers.
4. International Shipping
4.1. Flare ships to various international destinations. However, please note that international shipping rates and delivery times may vary based on the destination and local customs regulations.
4.2. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
5. Order Tracking
5.1. You can track the status of your order using the provided tracking number in the shipping confirmation email or by logging into your Flare account.
6. Undeliverable Packages
6.1. In the event that a package is deemed undeliverable due to an incorrect address or other issues, the package will be returned to us. We will contact you to confirm the correct shipping details and reship the package, subject to additional shipping fees.
7. Shipping Damage or Issues
7.1. If your package arrives damaged or with any issues, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the matter and ensure your satisfaction.
8. Changes to the Shipping Policy
8.1. Flare reserves the right to modify or update this Shipping Policy at any time without prior notice. The most current version will be posted on our website.
By placing an order with Flare, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms. If you have any questions or concerns, please contact us using the provided contact information.
Thank you for choosing Flare! We look forward to brightening your life with our exceptional candles.