Refund policy
The Company Flare provides a 14-day window for returns, beginning from the date you receive your item.
To qualify for a return, your item must remain in its original condition—unused and in its original packaging. We'll also need verification of your purchase through a receipt or order confirmation.
To initiate a return, please email us at info@thecompanyflare.com with your order details. Any items returned without prior to return request submission will not be accepted. Once we review your request, we'll provide complete instructions including a return shipping label if your return is approved.
For any questions about our return process, please contact us at info@thecompanyflare.com.
Product Quality Assurance
We recommend examining your purchase upon delivery. If you discover any damaged or incorrect items, please notify us promptly so we can properly assess the situation and provide an appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
- Custom-created products (including personalized orders)
- Items purchased at a discount
- Store credit
Refund Processing
After receiving and inspecting your return, we'll notify you about the status of your refund request. Approved refunds will be automatically credited to your original payment method. Please note that processing times may vary depending on your financial institution.